Frequently Asked Questions
Everything you need to know about shopping with ZAPAKA
How long will it take to receive my order?
Our standard processing time is 3-5 business days. Once shipped, delivery typically takes 7-12 business days depending on your location and the shipping method selected at checkout.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition, unworn, unwashed, and with all tags attached. Please note that certain items like custom-made dresses and intimate apparel are final sale.
How do I find the right size?
Each product page features a detailed size chart. We recommend measuring your bust, waist, and hips and comparing them to our guide, as vintage-style sizing can differ from modern high-street brands.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and secure.
Can I track my package after it ships?
Yes, once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
ZAPAKA proudly ships to most countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.